Many of us admire the legendary Customer Service from RCBS. I hope my recent experience with Redding also interests you. I lost/discarded in error (or something) the Decapping Rod Assembly from my Redding .280 AI FL die. Called their Tech Division and, once we identified the right part, the tech said Redding would cover the cost and shipping. I had taken care to tell him I flat out lost the rod. Very pleasant surprise. Good on Redding!!
Don Boyd
Don, I have dealt with Redding Customer Service twice over the last 25 or so years; once due to an issue that was their fault (missing part in a die set) and once due to an issue that was my fault (dropped the universal micrometer to my powder measure). Both times the issue was handled the same way you describe - guess it must simply be the way they do business.
I have never had a customer service issue with Redding products (a wide variety of which I have been using for over 25 years), so I can't help you. Glad they did right by you--it's what I would have expected.
Yep, I've had similar customer service from Redding. I bent a decapping rod on my 6BR dies (stupid small flash holes). I called them up, offered to pay, and they said "don't worry about it".
Had similar customer service from RCBS and Harris Engineering (bipods). All A++
Only very positive experiences for me as well.
Great company to deal with.
I bought a set of Redding dies last summer that were assembled incorrectly. I've forgotten now exactly what the issue was, but I called them and it was taken care of quickly and easily enough. RCBS and Lyman have been absolutely great anytime I've needed anything from them.
It's interesting to read all of these posts. Mirrors my own experience with the few times I've needed small reloading parts with manufactors. What's interesting is the glowing reports we see on RCBS/Dillon from green and blue Kool-Aid drinkers with no concept of how good they all are!
funny now that i think of it. i have a small fortune tied up in Redding stuff, the oldest is a Match Grade powder measure i bought over 30 years ago, but the only time i've had to contact Redding CS was to order a custom die set, and it was very pleasant and informative.
I've only talked to Redding once about a part. It wasn't broken nor missing, it just wasn't included as part of the trimmer kit I bought. They simply sent it to me, no charge!
I have spoken with them at some length when I've had some difficulty getting some brass to size properly also. Again, not an issue with their products at all, I just needed some help/input/suggestions on what might be wrong and how to deal with it. They were very helpful and pleasant to deal with. I like those guys (and of course they make great tools, too)!
I've never broke anything Redding, use a LOT of it, but haven't ever needed their CS.....
MagMarc just had a chamber size issue with a Redding Weatherby die, and IIRC Redding did him right as well.
Even called him on the phone to ask for fired cases, and make sure they were going to fix the die to his satisfaction......
Redding is #1 in customer service IMO.
The guy behind Redding, Richard Beebe, is a genuine good guy as is reflected by his company. Also a fine hunter.
I've never broke anything Redding, use a LOT of it, but haven't ever needed their CS.....
MagMarc just had a chamber size issue with a Redding Weatherby die, and IIRC Redding did him right as well.
Even called him on the phone to ask for fired cases, and make sure they were going to fix the die to his satisfaction......
And they fixed it right. I'm very pleased with their customer service.