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Joined: Apr 2009
Posts: 56
Campfire Greenhorn
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Campfire Greenhorn
Joined: Apr 2009
Posts: 56 |
Many of us admire the legendary Customer Service from RCBS. I hope my recent experience with Redding also interests you. I lost/discarded in error (or something) the Decapping Rod Assembly from my Redding .280 AI FL die. Called their Tech Division and, once we identified the right part, the tech said Redding would cover the cost and shipping. I had taken care to tell him I flat out lost the rod. Very pleasant surprise. Good on Redding!!
Don Boyd
Model 70 Forever
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Joined: Feb 2001
Posts: 6,284
Campfire Tracker
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Campfire Tracker
Joined: Feb 2001
Posts: 6,284 |
Don, I have dealt with Redding Customer Service twice over the last 25 or so years; once due to an issue that was their fault (missing part in a die set) and once due to an issue that was my fault (dropped the universal micrometer to my powder measure). Both times the issue was handled the same way you describe - guess it must simply be the way they do business.
One of the sanest, surest, and most generous joys of life comes from being happy over the good fortune of others.
Archibald Rutledge
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Joined: May 2005
Posts: 14,104
Campfire Outfitter
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Campfire Outfitter
Joined: May 2005
Posts: 14,104 |
I have never had a customer service issue with Redding products (a wide variety of which I have been using for over 25 years), so I can't help you. Glad they did right by you--it's what I would have expected.
Ben
Some days it takes most of the day for me to do practically nothing...
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Joined: Jan 2006
Posts: 8,590
Campfire Outfitter
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Campfire Outfitter
Joined: Jan 2006
Posts: 8,590 |
Yep, I've had similar customer service from Redding. I bent a decapping rod on my 6BR dies (stupid small flash holes). I called them up, offered to pay, and they said "don't worry about it".
Had similar customer service from RCBS and Harris Engineering (bipods). All A++
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Joined: Aug 2002
Posts: 14,473
Campfire Outfitter
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Campfire Outfitter
Joined: Aug 2002
Posts: 14,473 |
Only very positive experiences for me as well.
Great company to deal with.
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Joined: Mar 2005
Posts: 11,708
Campfire Outfitter
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Campfire Outfitter
Joined: Mar 2005
Posts: 11,708 |
I bought a set of Redding dies last summer that were assembled incorrectly. I've forgotten now exactly what the issue was, but I called them and it was taken care of quickly and easily enough. RCBS and Lyman have been absolutely great anytime I've needed anything from them.
Every normal man must be tempted, at times, to spit on his hands, hoist the black flag, and begin slitting throats.
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Joined: Feb 2008
Posts: 1,491
Campfire Regular
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Campfire Regular
Joined: Feb 2008
Posts: 1,491 |
It's interesting to read all of these posts. Mirrors my own experience with the few times I've needed small reloading parts with manufactors. What's interesting is the glowing reports we see on RCBS/Dillon from green and blue Kool-Aid drinkers with no concept of how good they all are! 
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Joined: Feb 2009
Posts: 6,766 Likes: 1
Campfire Tracker
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Campfire Tracker
Joined: Feb 2009
Posts: 6,766 Likes: 1 |
funny now that i think of it. i have a small fortune tied up in Redding stuff, the oldest is a Match Grade powder measure i bought over 30 years ago, but the only time i've had to contact Redding CS was to order a custom die set, and it was very pleasant and informative.
Guns don't kill people, drivers with cell phones kill people.
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Joined: Oct 2008
Posts: 1,187
Campfire Regular
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Campfire Regular
Joined: Oct 2008
Posts: 1,187 |
I've only talked to Redding once about a part. It wasn't broken nor missing, it just wasn't included as part of the trimmer kit I bought. They simply sent it to me, no charge!
I have spoken with them at some length when I've had some difficulty getting some brass to size properly also. Again, not an issue with their products at all, I just needed some help/input/suggestions on what might be wrong and how to deal with it. They were very helpful and pleasant to deal with. I like those guys (and of course they make great tools, too)!
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Joined: Nov 2005
Posts: 7,579
Campfire Outfitter
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Campfire Outfitter
Joined: Nov 2005
Posts: 7,579 |
I've never broke anything Redding, use a LOT of it, but haven't ever needed their CS.....
MagMarc just had a chamber size issue with a Redding Weatherby die, and IIRC Redding did him right as well.
Even called him on the phone to ask for fired cases, and make sure they were going to fix the die to his satisfaction......
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Joined: Jan 2009
Posts: 10,102
Campfire Outfitter
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Campfire Outfitter
Joined: Jan 2009
Posts: 10,102 |
Redding is #1 in customer service IMO.
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Joined: Jun 2006
Posts: 2,342
Campfire Regular
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Campfire Regular
Joined: Jun 2006
Posts: 2,342 |
The guy behind Redding, Richard Beebe, is a genuine good guy as is reflected by his company. Also a fine hunter.
Imagine your grave on a windy winter night. You've been dead for 70 years.
It's been 50 since a visitor last paused at your tombstone.....
Now explain why you're in a pissy mood today.
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Joined: Sep 2008
Posts: 12,530
Campfire Outfitter
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Campfire Outfitter
Joined: Sep 2008
Posts: 12,530 |
I've never broke anything Redding, use a LOT of it, but haven't ever needed their CS.....
MagMarc just had a chamber size issue with a Redding Weatherby die, and IIRC Redding did him right as well.
Even called him on the phone to ask for fired cases, and make sure they were going to fix the die to his satisfaction...... And they fixed it right. I'm very pleased with their customer service.
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