Cimarron- A Breached Breech - 08/31/19
The following shotgun developed the depicted crack in the breach after a very light session of skeet shooting. It was purchased brand new in 2016 and took the crack in 2017. When I called Cimarron Customer service and they asked for the serial number, I was told the warranty had expired in 2014. This seemed odd that a firearm's warranty can expire before the date of purchase.
After a significant but civil argument, they finally agreed to have a look at it. They had it for over a moth before I finally got in touch and asked about an update. Then everything happened very rapidly. Upon examination and testing, Cimarron's team advised me to continue using the shotgun as I normally would, as their test showed no added damage, and the crack seemed to be on the surface and not inside. I objected to this, and asked them to reconsider returning me a damaged shotgun. Senior Sales Associate Chip K. had been dealing with me over email up to this point and he offered to sell me a new shotgun for a certain percentage off. The price was still significant, and I asked to be put in touch with their legal team, or whoever they outsourced their legal action to. Only after significant back and forth did they put me in touch with Steve S., Director of Strategic Partnerships. His solution was to offer to sell me one of their premium grade shotguns for what he called the "generous price" of $521. Normal price is $721. I declined the offer and again asked to be put in touch with their legal team. This was last Tuesday, and I've not heard anything since.
I hate to think of this as normal Cimarron Customer service behavior. Perhaps I am being overly cautious, but I would think shooting ANY firearm with ANY crack borders on negligence. This being my first customer service experience with Cimarron I have to ask; is this normal for them?
After a significant but civil argument, they finally agreed to have a look at it. They had it for over a moth before I finally got in touch and asked about an update. Then everything happened very rapidly. Upon examination and testing, Cimarron's team advised me to continue using the shotgun as I normally would, as their test showed no added damage, and the crack seemed to be on the surface and not inside. I objected to this, and asked them to reconsider returning me a damaged shotgun. Senior Sales Associate Chip K. had been dealing with me over email up to this point and he offered to sell me a new shotgun for a certain percentage off. The price was still significant, and I asked to be put in touch with their legal team, or whoever they outsourced their legal action to. Only after significant back and forth did they put me in touch with Steve S., Director of Strategic Partnerships. His solution was to offer to sell me one of their premium grade shotguns for what he called the "generous price" of $521. Normal price is $721. I declined the offer and again asked to be put in touch with their legal team. This was last Tuesday, and I've not heard anything since.
I hate to think of this as normal Cimarron Customer service behavior. Perhaps I am being overly cautious, but I would think shooting ANY firearm with ANY crack borders on negligence. This being my first customer service experience with Cimarron I have to ask; is this normal for them?