Does anybody have ANY idea how to contact them?

They won't answer their phone, they say go to live chat button on their website. There is no live chat button...

Go to the " Email us" page...there is no email address.

Ordered some rings and they sent me a tracking number that doesn't work. USPS tracking site is impossible...



Ideas?

Call - 859-368-0371
Toll Free Fax - 800-804-5569

Maybe?

Noooo...thats the phone they won't answer.....


Tried 4 times, and got the same machine every time.

Had an experience with Bud's about 2 weeks ago. I was able to get thru on a chat session, but in all fairness, it was a waste of time. Other than typing vs talking I felt like I was dealing with some yahoo in an off-shore call center.

Best of luck.

you are having the same problem I had when buying a cover for my motorcycle.. the co is most likely closed and cannot ship items.. they have what you want. but for some reason UPS will not pick it up. it took me 20 days to get a cover from NY to PA about 250 miles.. when they finally picked it up it was only 2 days in shipping... it was assigned three tracking Numbers before UPS finally picker it up... the co is advertised as a family owned business,, but I found out it is a family owned shipping business that shipped items made in china..they do not make the items they ship. I feel I was duped into believing they made motorcycle covers here in USA.. their advertisement dosent say that, but it appears that is what they are saying.. they are all thieves screwing the American people.. maby that is your problem also..

They have a store in Sevierville, Tennessee
676-gunshop is the phone number google turned up

They make it impossible to contact them. I ordered some ammo from them a few weeks back. They shipped it to an alternate address I had on file, I have no idea why. I could not change the address or shipping through FedEx since it was ammo. I tried the chat, but go only info that was of no use. They are not working very hard to keep my business I can tell you that.

Sometimes those tracking numbers don't work for a day or two. I just went through that with a USPS tracking number for an order, initially I thought they'd given me a bad number but in a day or so it could be tracked.

COVID unintended consequence.

Having the tracking# issue now with Natchez.

Bud's before COVID never a problem with email, phone has always been iffy with Buds.

Yeah, we just got a chat using a different computer and a different search engine, but I might as well have pissed into the wind.

That said, product arrived today. Have done business with Buds before without a hitch, and he often has the best price.

But this total lack of customer service will keep me away in the future.

Terrible service is my experience

It took a little while, maybe a couple of weeks, but Bud's was very eager to contact me and get a matter resolved after I sent a complaint (by real mail) to the Better Business Bureau in their area. Many large businesses today don't want to be bothered with customer complaints and they make it incredibly difficult for a customer to contact to them. BBB or a state's attorney general's office will almost always get the attention of arrogant businesses. However, it didn't work with Gunbroker. They defy everyone.

Well, uh, ya think they are running a skeleton crew like every other business in the US?

Not taking up for them as they've sometimes been accused of not answering the phone. But just thinking that every company out there is not running a 100% right now.

Bud's Sux. I will never buy another thing from them.

Busy times. Kick back and wait. Good Luck. I have had no trouble with them on basic firearm layaway transactions.

Did he sound like he was from the 7-11?

Or Dell customer support? Did you hear any goats in the background?

They have 7-11's in VA now??

I have had good luck with Buds in the past but that was PRE Covid, do not know but I bet they are running with reduced staff

Went to the store back in the spring. Wasn't impressed. Won't go back..

Here's the best way:

WHITTAKER GUNS

And here's a super secret bat phone method:

PM DARRIK (shortactionsmoker)

Hello ...

Bought several firearms over the years before the Corona stuff. No issues. I will say Brownells's get a special mention, ordered some 22LR match ammo during the VERY SHORT window they could ship to CA. Arrived exactly when they said it would.

Buds advertised a rifle on sale for an amazing price. When I received the rifle, it was the wrong model. When I called, they said I got the model that was on sale. I emailed them a copy of their sale add. They refused to honor the price and only gave a refund that I had to wait 10 days for.

Oh...and they sent a $10 coupon to use on my next purchase. A $10 coupon!? [bleep] You! I'm done with Buds.

A local store that happily acts as a receiving FFL says they won't receive from Bud's.

I have never understood the urgency of my orders... There is always something to grab.

Bingo

There's been one in Waynesboro ever since I've been alive, complete with red dot.

Sorry to hear about these problems, been a few years but I bought several shotguns and rifles though them with great service, fast shipping, and great inventory. Times have changed I guess! Maybe it's that I like Leupold scopes and have more than one .270, Stupid and gay!

This video was sent to me a few weeks back. Its sounds like they are working with a greatly reduced staff
due to this virus deal.

https://www.youtube.com/watch?v=VrPorrFLraI&feature=youtu.be&trk_msg=DBEKQVN2D5DKV2I7P2QG7FA3QS&trk_contact=QGHSC05BR4RAS2TNV3O01B6NJO&trk_sid=SOC4TB2QO21EIBJ7RMJU415DCK&utm_source=listrak&utm_medium=email&utm_term=https%3A%2F%2Fyoutu.be%2FVrPorrFLraI&utm_campaign=BGSWHT032620

The Plague has everything futzed up.

That said, my LGS doesn't accept shipments from Bud's due to past problems that had them wedged in the middle. Like many online outfits, they may not actually have what they're selling and you have to wait until they get it and re-ship it to you. They do have good prices, and sometimes stuff that's hard to come by, but I haven't bought anything from them in a long, long time.

Besides Darrik, I've had good experiences with Oakland Guns in AR, Sportsmans Guide, and Reeds, a big GB dealer that posts actual pics, not stock photos. Right now, I'm enjoying the Hell out of the Howa 6.5 Grendel I stole from Darrik. $359 with two stocks? I'm almost ashamed of myself (almost).

Part of the problem is, Bud sold the business some years back. He was a heck of a good guy to deal with.

I found this to be the case recently. Seller here gave me tracking, it didnt work. Guy has been around and seems to have a good rep, so I just sat for a couple more days. Now it works. Go figure .

Buds is low cost high inventory no frills.

Aside from no frills customer service, what is bad about Buds?

Huge inventory, fast shipping, excellent prices, american company.

I dont go to a discount/budget priced operation expecting top line customer service.
If I need hand holding I can ask my wife.

The OP's product arrived.

OK, now that sucks.

I saw them answer the phone one day. I started laughing. The clerk wanted to know what was funny. I told him I read on the internet that Buds doesn't answer their phone. And that now I must tell the internet that they do, well, once anyway.

He was not amused. He grumbled something like there was 20 people upstairs to do that, he didn't know why they won't pick up.

Quite a bit of what they list as "in stock" never has, and never will cross their threshold. It is dropshipped from one of their wholesale distibutors.

I guess I won't bother with Buds Guns. Be Well, Rustyzipper.

All this stress over a tracking number that’s not working? Don’t worry about it, your chit will show up some time and if it doesn’t in an appropriate time frame, then try to get a hold of them.

In my experience their email contact / response has been fast and helpful

I have ordered-and received through a dealer friend-two handguns from Bud's recently. The service and shipping have been perfect, but it is virtually impossible to track the shipment.

I have had many deals with Bud"s over the years and all have been outstanding. To me this looks like bashing thread that serves no good purpose.

Just like has been said previously...they don't always have in stock what is on their website. Luckily for me, I can just stop in at the one in Sevierville anytime I'm up in the mountains. Their on-line prices are sometimes better than their in-store prices too.

It's always good to hear of other members experiences both good and bad.