Go to Best Buy. They are by far the most knowledgeable and helpful place here for electronics.
My laptop was scammed about 4 months ago due to my lack of knowledge about those things.
Anyway they took the thing over and wanted me to pay them $250 to give it back.
I told them to stick it and went to a nearby Best Buy where i had bought it and asked the Geek Squad if they could fix it.
At first they said yes they could, but a few days later they weren’t as sure.
They had the medium size Apple IPad on sale at $259, so i decided to just scrap the old laptop and get one.
So far I’m liking it very much. It’s much faster than my old unit mainly due to the Apple system.
I added an after market keyboard setup which acts as a case also. Apple has their own version of coarse which is more expensive. So it is actually a mini laptop with the keyboard attached. Or i can remove it and just use the built in keyboard.
Again mine is the mid size among the 3 units they offer, and has a 9” corner to corner screen size.