I believe in most industries the biggest problem is people just barely do enough in their jobs as they believe that is all they need to do. When people start doing their jobs with pride and real commitment then things start to change in the right direction. The problem is there is only a hand full of people that really takes ownership.
Pieter
I blame the big box stores for this attitude. There they don't have to know the answer or even understand the question. I heard the classic response at a local big box sporting goods the other day. The clerk actually said, " I can't help you, I have ADHD." He then walked away.
