Northwest was awesome to fly to Alaska but delta sucks .They lose my hunting dogs the the black porters want bribes to find them .Their customer service sucks !
If by "porters", you mean skycaps, they are often not employed by the airline. Most are paid the absolute minimum (like waitresses) and earn the great majority of their income from tips.
As far as delayed flights go, whether from weather or mechanical issues, my brother the pilot's response is "The only thing worse than being on the ground and wishing that you were at 35,000 feet is being at 35,000 feet and wishing that you were on the ground".
