Sorry to hear of your experience with Nikon. I've had good luck with them, but no company is immune to this. This past fall, I received a brand new VX-R 3-9x50 that was supposed to have the Firedot duplex reticle. The box was factory sealed, correctly-marked and had serial numbers of box/scope matched but the scope inside had the TMR, which isn't even offered in that model (or wasn't at the time). The first person I talked to, after trying to convince me I knew not of what reticle I talked about, was emphatic that the reticle change had to take place OUTSIDE of the Leupold factory. He basically offered no help, despite my providing not only the serial # but close-up photos of everything, including the receipt and the reticle.
The next person took care of EVERYTHING in an expedited fashion and proved to be the model of what customer service should be. Without even asking, he immediately overnighted me the correct scope.
The other person repeatedly pointed out that it could NOT be exchanged.
