I just returned from a backpacking trip with my Unaweep 4800. On the afternoon of day (1) I over tightened the waist belt and snapped the power pull section of the belt, I tied it in a knot and only had adjustability on one side the rest of the trip
Fast forward to when I returned I called Seek Outside and spoke with Angie, told her that I busted the buckle by over tightening it, and that I needed to send it in for repairs or replacement.
She told me they were going to replace it for free as the design changed slightly. I told her not to do that as it was my fault not their fault.
She would have none of it and told me to ship the old one back ASAP which I did, within the week I had my brand new waist belt
Amazing service Seek Outside, thank you.
