I have only sent one in to be checked out. CS actually called me and explained the process that they went through with my scope. As it was, it checked out fine and they returned it to me free of charge. They also included two scope covers that fit the large 8-32x56 scopes I had bought previously. The new ones come with the covers. I have no complaints about the way I was treated and have zero complaints with any of the 8 Sightrons I own. As I said, I need one more 8-32 and will purchase prior to my next dog hunt. I'm a fan....
