crow hunter, the gate agent simply can't push aside a policy and say "wow, this is stupid, I should just offer him another $500" Might (MIGHT) get the guy off the plane, but would cost that person their job.
There are 200+ people who didn't take the offer. Yeah, they should have upped it, but the gate person can't do that if the company policy outlines EXACTLY what they are supposed to do.
And that is the downfall of a business being ISO 9000 certified. When the self-described geniuses making written policies think they can call 100% of the shots ahead of time, there is no room for common sense.
Theo,
It has been a long time since I have heard more wise words than these. Well-intended but ridged policies can lead to incredibly stupid behavior. I see this in my work every day.
and what does the Lord require of you but to do justice, and to love kindness, and to walk humbly with your God? (Micah 6:8)
