First off, go shoot the sumbitch who recommended that place to her. (If it's one of these dudes here, give us a chance to pay our "good ridddances" first,
(even if it's uncle-induced suicide!
)
Next, bring that United video clip and remind them what "friendly" looks like......
..or you could take advice from someone less familiar with Smart-asses-R-US
Best wishes on sorting it out though; I do wish I had some solid advice other than trying to avoid getting too 'hot or threatening' with them. It does sound like they really don't have a clue about the job they took on.
