I agree after looking at their website it needs an upgrade and there is little reason to not allow one to purchase a stand alone action.
Just trying to give you some local knowledge about why your experience may have been the way it was and where they currently are. They have been around a long time and appear to be doing a few things that will assure the future will be the same. However, it would be surprising if they are ever equated to a full line custom house.
The Bowning question was only to show that when you call the big boys, customer service in not necessarily proportional to size or success.
I have no connection or allegiance to Shaw, but they have been around here a long time and have been successful enough to make the effort to expand their base. I wish them well.
