Kevin,
Thank you for your generous offer! I may take you up on it.
I debated whether to cut my losses and pay for a repair or set the tent on fire & throw it off a cliff but I decided to file a complaint with the BBB. We'll see where it goes from here, maybe nowhere but I don't want anyone else to deal with the BS from GoLite. I think I've been more than reasonable with them.
I can guarantee that I will be placing an order with you for a new tent in the near future. You just won a new customer with your generosity and reputation for quality products.
Jason
