I bought a pair of Vortex 10X42 Talon Binocular slightly used locally and they were missing the front lens cover and the neck strap. I email Vortex in the evening about 10 PM AK time, the next morning by 6 AM I had an email from them saying they had the missing parts in the mail to me. That was last Friday today I received the parts in the mail. No proof of purchase or any question of any kind. I'm impressed. --- Mel
