Many times we complain and read other complaints about poor service from manufacturers. I want to share my experience with Remington customer service and the trigger recall on my model 700.
I contacted Remington Customer Service on the internet and followed the instruction regarding my Remington 700 manufactured during the time period covered by the trigger recall. Remington made arrangements for UPS to pick my gun up at my home on Wednesday afternoon. Remington took care of transportation charges. Thursday afternoon The Remington service center in Paducah Ky called my home to say they had received the rifle and would check it out and test the trigger with in a few days. Tuesday of the next week UPS delivered my Remington 700 to my house. I inspected the rifle and found a very smooth and crisp trigger with a good hunting pull weight. SEVEN days from the time UPS picked up my rifle until it was delivered back. That is very GOOD SERVICE. I congratulate Remington customer service and the service/repair center in Paducah. REMINGTON quoted up to 7 or 8 weeks might be needed to check and make correction under the recall. ONE WEEK is great.
