Home Forums Hunting & Shooting Hunting Optics Will Leupold fix a scope that I broke for free?

The admitted fall was bad enough to break the scope. The vxI has replaced the vxII therefore it was replaced with the current product equivalent.

Read the life time warrenty: "If any Leupold Golden Ring product is found to have defects in materials or workmanship, we will, at our option, repair or replace it. Free. Even if you are not the original owner."

Where does it say "We will replace or fix for free if YOU broke it." They are living up to their warranty, but that's not good enough for your family. I'm with Leupold.

Warranties are to protect the customer from defects in materials and/or workmanship.

I would never even ask the manufacturer to repair something for free that I broke through misuse or accident. If they want to repair it dirt cheap or even free thats their choice. Its a great way to gain customer loyalty on future purchases but I'd never ask about a freebie.

Much is dependent on who gets the scope on any given day in customer service.

Some 12-15 years ago, I dropped Remington stainless with detachable magazine in .270 some 25 feet to land on a big rock.

Broke the bolt handle off, smashed the DM in and jammed it a bit side ways.

The scope that was on it was a Tasco 3-9X44 World Class Plus, the scope hit so hard that from the W/E adjustment forward was bent on a 60 degree angle, front mount was broke off. I boxed it up and sent it to Tasco asking if they could use anything to reduce my cost for repair. I received a phone call about a week after shipping asking for a check for 5.00. I said "FIVE DOLLARS" and explained I had dropped 25 feet on some rocks. The CS person was acting if I thought 5.00 was too much and explained that I had to pay the return shipping. I explained I was very grateful and damn sure didn't expect a new scope.

Still have a few of the Japanese made Tasco's in different powers.

Called and sent the rifle to Remington with and explanation at to what had happened and got it back with 2-3 weeks looking like new, no shipping, a dime. The CS person I talked to on the phone was very nice and I sent the rifle to her attention.

Again, it all depends who you talk to on what day. If there in a good mood, chances are going to be you are too when everything is over.

Have Fun

Rob

If it were a Vortex riflescope that company would fix or replace it no matter how it became inoperable.

VIP Warranty: In the event that a Vortex product requires service, no matter the cause, Vortex Optics will repair or replace the product at no charge.

They probably welcome the chance to work on scopes people have beat the hell out of. It is undoubtedly an education for them in how to improve scope construction.

A buddy at work sent back a Leupold VariX-III 3.5-10 with a bent tube. He got a call about a week later. They needed a credit card # so they could replace the tube that was bent on the scope. I can't remember what he told me it was, a $100-$150 I think.

I think it all depends on who fixes your scope and what day of the week it is because I've heard of other situations were the owner wasn't charged.

It really doesn't bother me that Leupold would want to be paid to fix a scope that was broke by a owner. Fair is fair, and if you broke you shouldn't be too surprised if you have to pay to get it fixed.

Terry

The VX-I is not down a rung in the line from the discontinued Vari-X II. The VX-I has multicoated exterior lens surfaces and has 1/4 MOA-increment friction windage and elevation adjustments whereas the Vari-X II had a single magnesium fluoride lens coating throughout and 1/2 MOA-increment friction windage and elevation adjustments. So he actually got an upgrade. The Leupold Rifleman is actually the current model closest to the discontinued Leupold Vari-X II.

Lots of ways to skin this cat. The wrong attitude isn't one of them.

I dropped mine on a rock and dented and bent the tube, but did not break the lens.
I sent it to Leupold and asked them if it could be fixed.
They replied the scope was old and new parts were not available, but they offered my a big discount on a newer, better scope. I was pleased.
Not sure what the answer would have been on a new scope.


stumpy

DD,

if I misunderstood your intention, please excuse.
Rereading, there were quite a few others (native english) that had similar understanding...

I had a horse roll over on my rifle and broke the scope in half, I sent them the scope and told them I needed a quote to fix if in fact it could be fixed and it was no fault of theirs..I got a brand new scope in the mail about a week later...How can you fault a company like that.

I had a hunter twist the eyepiece off my binocs in his excitment, much to my dismay..Sent them in and got a new pair, the a month later got mine back repaired, called them and they happy birthday, their mistake, and keep both so it wouldn't mess up their paper work...

Gotta love Leupold, I been a Leupold fan for 50 years, 98% of my scopes have been Leupold for the last 40 years..

I had a 25yr? old vari x111 that I wanted to give to my brother. Asked Leupold if they would check it out and make sure it was ok. They did no questions asked and shipped to him in another state. Needless to say I now have alot more Leupold products laying around the house.

I only related my father's story because many people have the belief that Leupold will fix your scope for free regardless of the cause of the problem for the life of the scope. I was simply relating an example of that not always being true. As you've read above some people have had that happen. I was just saying that it doesn't always happen, so people know the whole story if they're deciding what scope to buy.

With the quality of so many brands being so high these days, I think that Leupold has been surpassed in bang for the buck in the working man's hunting scope category. That's just my opinion.