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Joined: Sep 2009
Posts: 13
New Member
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OP
New Member
Joined: Sep 2009
Posts: 13 |
I just wanted to post on here how extremely satisfied I am with Summit Treestands product and customer service. I recently had to call summit customer service b/c the powder coating on my Viper SS was peeling off like crazy. At one section it was bubbling up and peeling. Being as my stand is only 2 years old and I have only used it a handful of times I called and asked if there was a remedy. At first they sent me some summit skin (a quieting tape to apply to the stand) but after receiving it, I realized that this was just a band-aid for the issue at hand. So I called them back and explained that this was not going to resolve the issue. At that point they shipped me a brand new stand with in a few days. Now that is what I call customer service. They even sent me a UPS tag to send back the old one. The new one looks great and there is a difference in the way the powder coat looks. I assume that the old one was just a bad egg among the many good ones, which can happen time to time. As far as I am concerned they have a customer for life.
The treestand itself is great, comfortable, light enough for me and easy to operate.
I just wanted to put this out for those who are looking at getting a new stand, that this type of service (while it may never be needed) is great peace of mind to know a company will stand by their product like they have.
Swoosh
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Joined: Feb 2001
Posts: 1,716
Campfire Regular
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Campfire Regular
Joined: Feb 2001
Posts: 1,716 |
It seems people never have anything bad to say about Summit. Good to know, as I am looking for a new stand.
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Joined: Dec 2006
Posts: 24,851
Campfire Ranger
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Campfire Ranger
Joined: Dec 2006
Posts: 24,851 |
I have gone through several if not all the name brand stands...mostly climbers and always come back to Summit....and that is where I'm staying.
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Joined: Jul 2007
Posts: 24,651 Likes: 1
Campfire Ranger
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Campfire Ranger
Joined: Jul 2007
Posts: 24,651 Likes: 1 |
swoosh,
Thanks for sharing your story - sounds like a company that has their ducks in a row. I think they make a fine product too.
![[Linked Image from i.imgur.com]](https://i.imgur.com/X0n16mr.png) WWP53D
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Joined: May 2005
Posts: 687
Campfire Regular
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Campfire Regular
Joined: May 2005
Posts: 687 |
Been in a summit since they were Steal....Love my Viper!
"Everything that lives and moves will be food for you. Just as I gave you the green plants, I now give you everything." Genesis 9:3
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Joined: Mar 2003
Posts: 1,586
Campfire Regular
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Campfire Regular
Joined: Mar 2003
Posts: 1,586 |
I have gone through several if not all the name brand stands...mostly climbers and always come back to Summit....and that is where I'm staying. I have strayed from Summit before but have always managed to come back.  IMO they offer the best compromise of comfort, security, and portability.
"Never stand and take a charge...charge them too."
--- General Nathan Bedford Forrest, CSA
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Joined: Apr 2009
Posts: 8,643
Campfire Outfitter
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Campfire Outfitter
Joined: Apr 2009
Posts: 8,643 |
Summit for me to.....Used a bunch of climbers, but the Summit takes the cake.
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Joined: Jul 2009
Posts: 2,875
Campfire Regular
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Campfire Regular
Joined: Jul 2009
Posts: 2,875 |
I've owned a lot of different brands, and Summit is my favorite, by far.
Retired and Loving It!!
ΜΟΛΩΝ ΛΑΒΕ
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Joined: Nov 2005
Posts: 6,168
Campfire Tracker
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Campfire Tracker
Joined: Nov 2005
Posts: 6,168 |
One more for summit.. its my home away from home September through Decemeber.
The collection of taxes which are not absolutely required, which do not beyond reasonable doubt contribute to public welfare, is only a species of legalized larceny. Under this Republic the rewards of industry belong to those who earn them. Coolidge
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Joined: Aug 2003
Posts: 4,249
Campfire Tracker
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Campfire Tracker
Joined: Aug 2003
Posts: 4,249 |
I have 6 or 7 of em. They are the best climbers made. 163bc
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Joined: Feb 2007
Posts: 208
Campfire Member
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Campfire Member
Joined: Feb 2007
Posts: 208 |
how about lone wolf? alpha climber pretty sweet!!
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Joined: Apr 2009
Posts: 8,643
Campfire Outfitter
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Campfire Outfitter
Joined: Apr 2009
Posts: 8,643 |
Just wanted to say thanks to Swoosh!!!! I saw the thread and then later remembered that I had the same paint issue with one of my climbers.
I call Summit and Mrs.Peggy sent me a new stand completley hassle free!
Thanks again
Roger
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Joined: Jan 2011
Posts: 423
Campfire Member
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Campfire Member
Joined: Jan 2011
Posts: 423 |
Ditto on Summits. Love them. Won't slip and very comfortable.
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Joined: Oct 2008
Posts: 8,748
Campfire Outfitter
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Campfire Outfitter
Joined: Oct 2008
Posts: 8,748 |
Yup! Summit it is for me.
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Joined: Nov 2006
Posts: 4,477
Campfire Tracker
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Campfire Tracker
Joined: Nov 2006
Posts: 4,477 |
Summit's The Only One IMO. I've Owned And Hunted Out Of Warren Sweat, Loggy Bayou, API, Lone Wolf, And Several Other Light weights. Nothings Close In Safety And Comfort.
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Joined: Jul 2008
Posts: 1,845
Campfire Regular
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Campfire Regular
Joined: Jul 2008
Posts: 1,845 |
Well I got 5 of them that I need to send back for paint then. I love the stands but the paint flakes off of every one I have within a year..
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Joined: Feb 2003
Posts: 15,551
Campfire Ranger
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Campfire Ranger
Joined: Feb 2003
Posts: 15,551 |
Been in a summit since they were Steal....Love my Viper! Heavy buggers aren't they. I'm thinking of grabbing a newer one just to shed the weight.
"I Birn Quhil I Se" MacLeod of Lewis
I Burn While I See
Hold Fast MacLeod of Harris
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