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Joined: Feb 2007
Posts: 4,327
Campfire Tracker
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Campfire Tracker
Joined: Feb 2007
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Sent a box of 6 scopes to Leupold this winter and they were all returned within 3 weeks, in perfect condition. Damn good CS from my point of view.
Steve
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Joined: Jan 2006
Posts: 7,205
Campfire Tracker
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OP
Campfire Tracker
Joined: Jan 2006
Posts: 7,205 |
15 days?
You been in a coma?
15 days, gimme a break. Just going off my past experience with them smart azz! I have never had a scope sit with them for more than 2 weeks without being touched, that's why I asked......
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Joined: Aug 2007
Posts: 115,424
Campfire Sage
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Campfire Sage
Joined: Aug 2007
Posts: 115,424 |
I remember when I could send them a scope and they would repair,add turrets, whatever and I would have the scope back in less than 2 weeks from the day I shipped it, and that was from Alaska. They have had my scope in their possession for 15 days and still can't give me a status of the repair. Is this the new norm for them? The wait times on warranty work are longer than they used to be. Matter of fact, I sent in a scope for some warranty work and another for some Custom Shop work at the same time. The Custom Shop order came back to me at least a week or two sooner than the warranty work. I think they're hammered right now. It's not just Leupold either. I called Smith and Wesson earlier this week and they said if I sent anything in to the Performance Center, turnaround would be about a year. [bleep] blows. Travis
Trump being classless,tasteless and clueless as usual. Sorry, trump is a no tax payin pile of shiit. My young wife decided to play the field and had moved several dudes into my house
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Joined: Jan 2006
Posts: 7,205
Campfire Tracker
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OP
Campfire Tracker
Joined: Jan 2006
Posts: 7,205 |
Thanks Travis, that's what I was wondering. I can only imagine that their jump into the tactical world has added a lot of business for them too. That plus the added redfield line has to make them busier too. They've sure added a lot of stuff to their line up in that last 3-4 years.
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Joined: Jan 2001
Posts: 8,737
Campfire Outfitter
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Campfire Outfitter
Joined: Jan 2001
Posts: 8,737 |
S&W told me the same thing. I used Alex Hamilton and had my smith back in 2 weeks! S&W could not have done the work better.
I understand Leupold now employes over 700 Americans building optics. That's a company to respect and patronize
www.huntingadventures.netAre you living your life, or just paying bills until you die? When you hit the pearly gates I want to be there just to see the massive pile of dead 5hit at your feet. ( John Peyton)
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Joined: Aug 2007
Posts: 115,424
Campfire Sage
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Campfire Sage
Joined: Aug 2007
Posts: 115,424 |
Thanks Travis, that's what I was wondering. I can only imagine that their jump into the tactical world has added a lot of business for them too. That plus the added redfield line has to make them busier too. They've sure added a lot of stuff to their line up in that last 3-4 years. It's everybody. McMillan, Smith, Colt, Leupold. That school shooting caused such a scare everybody and their [bleep] brother became interested in guns overnight. Everybody always says we should promote our sports. I say [bleep] that, I want the range and the mountain to myself. Travis
Trump being classless,tasteless and clueless as usual. Sorry, trump is a no tax payin pile of shiit. My young wife decided to play the field and had moved several dudes into my house
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Joined: Aug 2007
Posts: 115,424
Campfire Sage
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Campfire Sage
Joined: Aug 2007
Posts: 115,424 |
S&W told me the same thing. I used Alex Hamilton and had my smith back in 2 weeks! S&W could not have done the work better.
I understand Leupold now employes over 700 Americans building optics. That's a company to respect and patronize Don't get me going on Alex... I won't be sending him anything again any time soon. Travis
Trump being classless,tasteless and clueless as usual. Sorry, trump is a no tax payin pile of shiit. My young wife decided to play the field and had moved several dudes into my house
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Joined: Nov 2002
Posts: 33,709
Campfire 'Bwana
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Campfire 'Bwana
Joined: Nov 2002
Posts: 33,709 |
S&W told me the same thing. I used Alex Hamilton and had my smith back in 2 weeks! S&W could not have done the work better.
I understand Leupold now employes over 700 Americans building optics. That's a company to respect and patronize Don't get me going on Alex... I won't be sending him anything again any time soon. Travis +1...
Conduct is the best proof of character.
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Joined: Aug 2009
Posts: 302
Campfire Member
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Campfire Member
Joined: Aug 2009
Posts: 302 |
Been waiting 7 months now on a guides order from Leupold. About ready to get my money back.
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Joined: Aug 2005
Posts: 28,241
Campfire Ranger
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Campfire Ranger
Joined: Aug 2005
Posts: 28,241 |
It is irrelevant what you think. What matters is the TRUTH.
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Joined: Aug 2009
Posts: 302
Campfire Member
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Campfire Member
Joined: Aug 2009
Posts: 302 |
1 scope, 1 rangefinder, some rings and scope covers.
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Joined: Nov 2004
Posts: 10,697
Campfire Outfitter
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Campfire Outfitter
Joined: Nov 2004
Posts: 10,697 |
Sent a scope to Leupold on 01/31. They e-mailed me a notice on 02/04 of receipt and estimated turnaround of 18 business days.
Got the scope back this morning.
In my experience, their CS is very good. However, it's their initial QC that I've been disappointed with as of late.
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Joined: Aug 2009
Posts: 302
Campfire Member
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Campfire Member
Joined: Aug 2009
Posts: 302 |
Don't want to sound too sour but was hoping to have it for a hunt in November...
Last edited by spj; 02/28/14.
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Joined: Aug 2007
Posts: 115,424
Campfire Sage
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Campfire Sage
Joined: Aug 2007
Posts: 115,424 |
What's a "guides order?"
Travis
Trump being classless,tasteless and clueless as usual. Sorry, trump is a no tax payin pile of shiit. My young wife decided to play the field and had moved several dudes into my house
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Joined: Jan 2009
Posts: 8,896
Campfire Outfitter
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Campfire Outfitter
Joined: Jan 2009
Posts: 8,896 |
Been waiting 7 months now on a guides order from Leupold. About ready to get my money back. Are you talking about a pro deal? As I recall, the Leupold pro deal wasn't that great of a discount.
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Joined: Aug 2009
Posts: 302
Campfire Member
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Campfire Member
Joined: Aug 2009
Posts: 302 |
Deflave, the yhave a program that allows guides and a few other professions to buy direct a couple scopes/ range finders/ spotters a year. Not my place to quote how much but I guess I'll add its a good enough deal I haven't asked for $ back yet!
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Joined: Aug 2009
Posts: 302
Campfire Member
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Campfire Member
Joined: Aug 2009
Posts: 302 |
Also add sent in a scope for TMR and CDS retro and it was around 5 weeks, no problem with that turnaround for the work.
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Joined: Aug 2007
Posts: 115,424
Campfire Sage
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Campfire Sage
Joined: Aug 2007
Posts: 115,424 |
Trump being classless,tasteless and clueless as usual. Sorry, trump is a no tax payin pile of shiit. My young wife decided to play the field and had moved several dudes into my house
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Joined: Mar 2008
Posts: 3,504
Campfire Tracker
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Campfire Tracker
Joined: Mar 2008
Posts: 3,504 |
After the turrent change it will be ready for kudo hunting.
“Perfection is achieved not when there is nothing more to add, but when there is nothing left to take away”. Antoine de Saint-Exupery. Posted by Brad.
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Joined: Mar 2011
Posts: 4,874
Campfire Tracker
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Campfire Tracker
Joined: Mar 2011
Posts: 4,874 |
Cub,
What did C/S tell you about the status? Did you call and talk to a tech or just C/S? At certain times the C/S people are not able to contact the techs who have the current status. If there are unresolved or complex issues there might be an update in the computer system that C/S can reference.
Repairs and custom shop times vary during the year with no rhyme or reason. As you'd expect, wait times are longer just before hunting season. I drop off optics at the Leupold facility in Beavertown year 'round. Sometimes they are super fast, other times they are super slow. I wouldn't overthink it or draw any firm conclusions based on a couple delayed repairs.
Jason
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