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Joined: Jul 2009
Posts: 476
Campfire Member
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OP
Campfire Member
Joined: Jul 2009
Posts: 476 |
I bent the pocket clip on my Microtech knife back in mid April. I sent it to the company and they verified they received it on April 29th and told me it would be 3-6 weeks for "service".
We are now going on 10 WEEKS and still no knife returned in the mail! I have been E-mailing and calling ALL WEEK with no reply. Today I finally got ahold of someone at the company who apologized for the delay. I was told that their service department was "shut down" for 6 weeks and they are just now back to working on knives.
They told me that they are currently working on knives which they had received back in March! I asked when I could expect my knife back and the lady on the phone could NOT give me an answer! Unbelievable!
I asked for her supervisiors name and e-mail and sent a very diplomatic complaint e-mail to her supervisor. I also encouraged her to SHARE my e-mail with her supervision as well as this was OUTRAGEOUS!
TO all of you out there who are considering buying a Microtech knife or sending one off for service I would caution against it. Benchmade knives customer service is BY FAR heads and shoulders above Microtech!
From now on, I will be giving Benchmade MY BUSINESS!
Done with rant.
Dan
FSTF
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Joined: Mar 2005
Posts: 11,732 Likes: 7
Campfire Outfitter
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Campfire Outfitter
Joined: Mar 2005
Posts: 11,732 Likes: 7 |
Several years ago I bent a clip on my LLC and Microtech sent me a new clip within the week. Doesn't seem like it should be all that complicated.
Every normal man must be tempted, at times, to spit on his hands, hoist the black flag, and begin slitting throats.
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Joined: Aug 2007
Posts: 115,424 Likes: 13
Campfire Sage
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Campfire Sage
Joined: Aug 2007
Posts: 115,424 Likes: 13 |
Pro-Tech for this guy.
Travis
Trump being classless,tasteless and clueless as usual. Sorry, trump is a no tax payin pile of shiit. My young wife decided to play the field and had moved several dudes into my house
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Joined: Jul 2009
Posts: 476
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OP
Campfire Member
Joined: Jul 2009
Posts: 476 |
It's not. Unfortunately Microtech uses a special type of screw in which I have never seen. I do not have a tool to remove it, otherwise I would have and just been done with it. Now I am at their mercy to get it fixed due to the type of fasteners/tools which are required to change out the pocket clip.
FSTF
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Joined: Feb 2001
Posts: 5,221
Campfire Tracker
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Campfire Tracker
Joined: Feb 2001
Posts: 5,221 |
Thanks for posting, it is always good to understand a company's service performance.
I've received great service from Pro-tech and Kershaw. Pro-Tech must have shipped the knife back within a day or two of receiving it.
The difference between genius and stupidity is that genius has its limits. Albert Einstein
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Joined: Dec 2011
Posts: 891
Campfire Regular
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Campfire Regular
Joined: Dec 2011
Posts: 891 |
certainly a company that does'nt care for customers is one to advoid. cranky72
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Joined: Mar 2005
Posts: 5,659
Campfire Tracker
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Campfire Tracker
Joined: Mar 2005
Posts: 5,659 |
Thanks for posting, it is always good to understand a company's service performance.
I've received great service from Pro-tech and Kershaw. Pro-Tech must have shipped the knife back within a day or two of receiving it. I got great repair service from Kershaw.
"Far better it is to dare mighty things, to win glorious triumphs, even though checkered by failure, than to take rank with those poor spirits who neither enjoy much nor suffer much" Teddy Roosevelt
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Joined: Apr 2011
Posts: 69,525 Likes: 30
Campfire Kahuna
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Campfire Kahuna
Joined: Apr 2011
Posts: 69,525 Likes: 30 |
Pro-Tech for this guy.
Travis ^^^This^^^ I own several Pro-Tech Autos that are just as good or better than ANY Microtech that I have ever owned. They also cost less than the Microtech's and have a life time Waranty. For every day carry folders, I still prefer BenchMade or Spyderco's. They both have an excellent warranty and outstanding customer service.
"Allways speak the truth and you will never have to remember what you said before..." Sam Houston
Texans, "We say Grace, We Say Mam, If You Don't Like it, We Don't Give a Damn!"
~Molɔ̀ːn Labé Skýla~
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