Home Forums Hunting & Shooting Hunting Optics Stiener warrenty service sucks

I have a pair of Steiner 10x26 safari binos i use for bike riding and turkey hunting. I had them in my garage and they fell off a lawn chair and in that short fall the prism cracked or dislodged. I sent them in to Stieners repair facility in Jersey and they charged me 55$ to replace them. I get this new pair back and looked through them today and the alingment is WAAAAAAAAY off that the double vision is mind blowing.
For one, a pair of rubber coated binos should be able to withsatnd a maderate drop. Second, they guys dont even bother to look through the crap they are sending out?? I am pissed. they damn well better send me a call tag for these POS's
I will keep you posted on how they handle this.

I too had a bad experience with Stiener. I posted about it here. They eventually replaced my broken 8X30 with some other model of 8X30 but in their own good time and convience. After that experience I spend my binocular dollars somewhere else. CH

Well... here is my update. I talked the manager into a free upgrade for my troubles. I was sent a pair of 8.5X28 Wildlife as a replacement pair as i requested. Great glass, clear, nice.... Took them out yesterday on a hike and got rained on. Both tubes completely fogged up and one is so bad it has water droplets inside. So, my advice... Stay far away from Steiner compact binos. If the quality control is so bad that not one, but both tubes are not sealed (advertised WATERPFOOF) it makes a guy wonder.

I had a very similar experience with Steiner's so-called customer support. To cut the nasty story short, I switched brands and will never own Steiners again.

Unfortunately, I had a similar bad experience with a pair of Steiner compact binoculars that needed repair (not well made). They charged me quite a bit and sent me a new pair of binocs...I made a mistake of getting a pair of expensive Steiner Night Hunters before having the bad experience with the compact version. So far, these are doing ok. However, having gone through their customer service experience I would not have purchased them. They sure took a long tme in replying and never sent me a status on what was going on with the repair of my compact binoculars. Finally when they did they charged me almost half the price for another pair of binoculars... <img src="/ubbthreads/images/graemlins/mad.gif" alt="" />

Cant beat Nikon for customer service IMO

Steiner glass sucks.

Have had pards jerked around by Nikon......................

"I'm not cussing optics,my eyes are too poor to sing that tune."

"Steiner glass sucks."

Soundin like eyes needa fixin.

I'll be [bleep] and here I thought lenses were an optical cure...AKA glasses/contacts?

A big 10-4 on Steiner sucking ass..........................

So now it's the eyes of a habitch?

With lenses...certainly.

But alas...not all lenses are equal,thus the gross Steiner shortcoming. Not all housing are equal,nor is collimation equal,nor is any other optical attribute.

Steiner is a great way to get bent over,within the World of glass,so you have that going for you...............

Steiners have their place, I have a pair of compacts I keep handy in case the kids go on a field trip or I want to leave them on the dash of the truck unlocked.

I figure the SOB that steals them deserves what he gets. (grin)

Course the kids are getting old enough to be a bit more responsible, especially the older one, he'll be sporting almost brand spanking new Zeiss 10x40's this fall on our moose hunt. The little guy is still squirrely enough he gets the Steiners unless me or big brudda is watching his back.

Of all the things I desire to teach my kids, one of the most expensive I learned on my own was to buy good or great gear and leave the bullchit for someone else, I hope I can save them the frustration and money of learning it the hard way.

I can savvy the role of the Snoopy glass,I've assorted stuff Jughead can grab hold of,gawk through and leave in the backyard overnight.

I've extry scopes he can hammer nails with too and I've no trouble accepting things for what they is.................

Can't remember who, but somebody once commented that Steiner is the Tasco of Europe. Though maybe Tasco has better customer service, especially now that it's owned by Bushnell.

MD

Steiner is a tough sell,if there's something else lying alongside it for comparison.......................

I had some Steiner bino's once....................for long enough to stuff them back in the box and ship back to Cabela's!!

You'd have great difficulty in getting a Patent,upon that procedure.........................

Have a pair of 8x42 Peregrine's that are really nice, but with your "poor vision" no sence in cussin that......

Are you bitching,or bragging?

I'd be inclined to beat all 4 openings shut with a hammer,toss them over a bank and live a little optically.

But some,impress easily........................

Takes ALOT to impress optically. Maybe the Wavefront will help ya.