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OP
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Potterfield should take a long, hard look at his web site and capability. I ordered two simple things n batteries and a magazine for my wife's pistol. Three days later I get an e-mail telling me that the magazine is out of stock but will be available in a week or so BUT at 8% higher cost. The batteries also increased in cost - almost 100%. I swallowed hard and re-entered all of my information twenty minutes ago. The order is still sitting there, as am I. In another two minutes the order will be cancelled and I will leave Midway USA, never to return.
This is VERY LOUSY business practice. I have been forced to scratch another company from my good guy list. What a shame.
Terry
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Campfire Ranger
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Campfire Ranger
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Were they on clearance when you bought them?
I replace valve cover gaskets every 50K, if they don't need them sooner...
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better to note the situation in a email to them noting why you are cancelling the order and see if you get a corrective response.
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midway is over priced anyway. i can always beat there prices.
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And the order still has not been placed.
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Campfire Tracker
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midway is over priced anyway. i can always beat there prices. This. I used to buy from midway when they offered free shipping. Since they started charging for that, other places are cheaper.
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Campfire Ranger
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Campfire Ranger
Joined: Oct 2004
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They have to reorder inventory too. If their costs go up, they must pass them along. I don't understand the bitching. It's not like Larry Potterfield is pulling orders himself. They do a big volume and have a vast inventory. You can find better prices, but Midway gets out of stock (read: unavailable due to manufacturer shortages) in faster than most any place else.
If you haven't noticed, shooting supplies have been a challenge to come in the past few years.
"The Democrat Party looks like Titanic survivors. Partying and celebrating one moment, and huddled in lifeboats freezing the next". Hatari 2017
"Hokey religions and ancient weapons are no match for a good blaster at your side, kid." Han Solo
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I've had two issues with midway back to back. For years they have been the company that really really impressed me.
First issue was a completely wrong part....it happens.
Second issue was paid for 2 day shipping and it sat in process for an extra 2 days....it happens
What really left a bad taste in my mouth was when I called the customer service department...very poor service. Almost like an outsourced call center.
It used to be that I didn't mind the higher prices because I new it would I could count on great service and fast shipping. Lately not so much.
I haven't given up hope on Midway because i think that if Oldman Potterfield knew about these growing business pains. He would work to remedy them.
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Campfire 'Bwana
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Campfire 'Bwana
Joined: Dec 2013
Posts: 44,493 Likes: 10 |
There are a couple reasons to buy from Midway. Free shipping and price matching. Their prices are usually, as stated above, higher than competitors.
That said, If you watch prices closely, you can sometimes get same pricing as competition.
Another note, they have recently been running a "new customer" $15 or $20 discount (which rubs me the wrong way). I have taken full advantage of that on 2 or 3 recent occasions (and I am by no means a "new customer"). Flew like an eagle.
Slaves get what they need. Free men get what they want. Rehabilitation is way overrated. Orwell wasn't wrong. GOA member disappointed NRA member 24HCF SEARCH
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Campfire Ranger
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Potterfield should take a long, hard look at his web site and capability. I ordered two simple things n batteries and a magazine for my wife's pistol. Three days later I get an e-mail telling me that the magazine is out of stock but will be available in a week or so BUT at 8% higher cost. The batteries also increased in cost - almost 100%. So they cancelled your order because things weren't in stock so they could raise prices? I had an order - 5 boxes of 100- delivered to me at 5 boxes of 50. I was sure it had been 5 boxes of 100 when I placed the order. Even so, I went back and checked my electronic invoice; sure enough it showed 5 boxes of 100. So I emailed them to let them know. The next morning I got an email back from them which said "no - the order had been filled correctly but there had been a mistake on the website". The product had sold out but they apparently made a 'correction' to their website history anyway as my electronic invoice had also changed to show 5 boxes of 50. I just about blew up on them. I insisted that they honor what had already been purchased - but I have not spent a penny with them since. Yes- they need someone who is computer savvy, but also with a thread of ethics, to help them get their electronic 'house' in order.
Last edited by Klikitarik; 09/21/14.
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I used to buy almost everything from Midway but now I can beat their prices without to much looking around.
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when a person has been a loyal customer for 30 years or so and a company comes out with a "new customer discount" it is like a middle finger to me the old customer. the only time I got free shipping from midway was when I had a shop(ffl) in California. about the only thing I use Midway for anymore is price comparison on items from amazon or ebay. Larry is to busy making videos to run the store anymore.
the consolidation of the states into one vast republic, sure to be aggressive abroad and despotic at home, will be the certain precursor of that ruin which has overwhelmed all those that have preceded. Robert E Lee ~Molɔ̀ːn Labé Skýla~
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....wish I had a piece of 7RSAUM brass for every time I called Larry up and told him the same thing.
.... like tears in the rain
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I have pretty much quit ordering from them unless their price on something pretty expensive is the best I can find. I've had several orders of less than $100 where shipping and handling added up to between a 50 to 100 percent increase.
Ben
Some days it takes most of the day for me to do practically nothing...
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Campfire Sage
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Campfire Sage
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This is VERY LOUSY business practice. Agreed. Cheaper Than Dirt did precisely the same to me a couple of years ago.
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Campfire Ranger
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Campfire Ranger
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Midway's gone through allot of changes over the years. Most of them for the worse IMO, so I seldom buy from them anymore but I'd hate to think what it would have been like without them when I started reloading 35 years ago.
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Campfire Ranger
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Campfire Ranger
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"I have sworn upon the altar of God, eternal hostility against every form of tyranny over the mind of man." Thomas Jefferson
GeoW, The "Unwoke" ...Let's go Brandon!
"A Well Regulated Militia" Life Member
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Midway has dropped to one of the last places I look. Powder Valley, Mid South, Grafs and 3rd Generation Shooting is where I buy 95% of my stuff. Now that I have moved to Tucson, I dont know how much online buying I will do, have to get out and look around.
There is no way to coexist no matter how many bumper stickers there are on Subaru bumpers!
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Campfire Tracker
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I have to say the same. I used to buy a lot from them. Seemingly within a short time prices and shipping cost got crazy higher than other places. I know they have made progress on shipping costs. Hard to get back into the swing of ordering from them. They are about fifth down the list for me right now.
Life can be rough on us dreamers.
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I have not had a bad experience with Midway and have thousands of dollars in orders with them over the last decade.
I did return some items recently and specified a refund but they gave me credit, not really a problem but I would have called if it was more than a hundred bucks simply to put the money back in my bank.
Cheaper is normally better for me but fast processing is good too.
Dave
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Powder Valley and MidSouth Shooters for me. Natchezz gets thrown in there occasionally.
“There are some who can live without wild things and some who cannot.” ALDO LEOPOLD
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May have to go back to Natchez. Used to order from them alot, but they wouldnt ship to AL.
There is no way to coexist no matter how many bumper stickers there are on Subaru bumpers!
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Campfire Ranger
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Campfire Ranger
Joined: Oct 2004
Posts: 23,371 Likes: 2 |
"The Democrat Party looks like Titanic survivors. Partying and celebrating one moment, and huddled in lifeboats freezing the next". Hatari 2017
"Hokey religions and ancient weapons are no match for a good blaster at your side, kid." Han Solo
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Campfire Oracle
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Campfire Oracle
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Posts: 96,160 Likes: 3 |
Life Member SCI Life Member DSC Member New Mexico Shooting Sports Association
Take your responsibilities seriously, never yourself-Ken Howell Proper bullet placement + sufficient penetration = quick, clean kill. Finn Aagard
Ken
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Campfire Ranger
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......some places fail to heed the need for quality IT people; even old guys who may not understand what to do should understand that they need to get it done. Many or most of Midway's growing pains/customer issues could be avoided with better tech support - and less defensiveness about same.
Sometimes, the air you 'let in'matters less than the air you 'let out'.
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Campfire Ranger
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Campfire Ranger
Joined: Mar 2003
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Batteries, have a "haz-mat" charge.
It shows you this when you are checking out with online purchase.
Randy NRA Patriot Life Benefactor
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I've ordered several items from Midway recently and everything over $25 has been free shipping.
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Campfire Sage
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Campfire Sage
Joined: Aug 2007
Posts: 115,424 Likes: 13 |
Potterfield should take a long, hard look at his web site and capability. I ordered two simple things n batteries and a magazine for my wife's pistol. Three days later I get an e-mail telling me that the magazine is out of stock but will be available in a week or so BUT at 8% higher cost. The batteries also increased in cost - almost 100%. I swallowed hard and re-entered all of my information twenty minutes ago. The order is still sitting there, as am I. In another two minutes the order will be cancelled and I will leave Midway USA, never to return.
This is VERY LOUSY business practice. I have been forced to scratch another company from my good guy list. What a shame.
Terry I'd get an attorney. ASAP. Travis
Trump being classless,tasteless and clueless as usual. Sorry, trump is a no tax payin pile of shiit. My young wife decided to play the field and had moved several dudes into my house
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Campfire Regular
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Midway has been good to me so far. I haven't paid shipping with them in a couple of years. I just keep an ongoing list and order what I can afford when they have free shipping and or special sales.
I recently bought a RCBS kit from Midway. After their sale, free shipping and RCBS rebate, it was $250 to my door. This vs. $396 after tax at the closest Bass Pro.
I'll put that savings towards my next uber killing machine instead of a crush Potterfield campaign.
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I live in Missouri so I only use Midway when I have no other choice
Maker of the Frankenstud Sling Keeper
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Campfire Ranger
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Campfire Ranger
Joined: Mar 2003
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Midway has been great to deal with, for me.
Free shipping on most orders. Sends me email telling me about specials sale items.
Larry just sent me an e-mail telling me my order is on the truck. (9/20/14)
Larry is good people.
My 2 cents
Randy NRA Patriot Life Benefactor
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Campfire 'Bwana
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Campfire 'Bwana
Joined: Nov 2002
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That'ill teach that Potterfield fugger.
Conduct is the best proof of character.
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Campfire Ranger
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Campfire Ranger
Joined: Jun 2006
Posts: 16,397 Likes: 1 |
I don't even check e-mail, it's just crap! Midway finally sent me a monthly flyer, but were sold out of what I wanted. Point being, some of us old pharts like seeing the catalogues! I admit to only looking at the pictures!!
I've always been a curmudgeon - now I'm an old curmudgeon. ~Molɔ̀ːn Labé Skýla~
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Campfire Ranger
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Campfire Ranger
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That'ill teach that Potterfield fugger. LOL!
Sent from my Dingleberry Handheld Wireless
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Campfire Regular
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Mark,
Does Midway even have a monthly flier anymore?
Back when I used to get one, damn everything I ordered ended up "out of stock". I finally gave up on them completely.
Myron
How many peckers can a Pecker Checker check if a Pecker Checker could check peckers? (stolen from shootinurse)
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Campfire Outfitter
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I was buying every week, ~$2k/year, in the 1990s from Midway.
Midway had people answering the phone that knew nothing of guns nor ammo.
Then Harry Potter went on vacation in Africa with vintage Winchesters while his minions implemented the new charge for shipping.
I decided to kick the Midway habit.
I have bought mail order from over 100 gun websites and phone numbers in Shotgun News, and they are almost all good.
Then ~ 2005 I started buying from Midway again, 10% of my purchases. I was impressed that they really turned the place around and it was good.
Then Potterfield started making videos about how to do gunsmithing. That is what I do. He is just like me. He loves guns.
Now I really like him. I am buying ~ 25% of my reloading stuff through Midway now.
There is nothing noble in being superior to your fellow man; true nobility is being superior to your former self. -Ernest Hemingway The man who makes no mistakes does not usually make anything.-- Edward John Phelps
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Just about everything for hunting and shooting......NOPE
Maker of the Frankenstud Sling Keeper
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