Vortex Optics customer service blows me away. I sent in my 1st generation Razor 10x42 binoculars on Monday because I had some condensation in one of the tubes. Somehow USPS got them there in a day and they were received yesterday. They took a look at them and decided they could not be effectively repaired (don't know how they got to them that fast but they did) and today I get a tracking number for the package they've sent me.
Obviously I was curious as I didn't think they would even get them until Thursday at the earliest so I called and talked to Larry who was helping me out. Larry said they got mine in, saw that they were in great condition considering the use I put them through and when they looked at them they decided it was not a repairable item so they sent a new pair to me immediately. This is what's crazy to me, they sent me a new pair of the Gen 3 Razor HD's!
It is so damn hard to find companies that care about quality customer service these days. I am literally blown away by Vortex and their staff. My mind is blown and I had to share
I sent in my first gen. Razors and called them a couple days later after they had received mine and ask if they could fix them. Their reply was no but we will send you a replacement pair. Since they no longer made the non-HD I ask if I could pay for an upgrade which they replied they could not do that. So I ask if they still had new stock first gen razors. Once again their reply was, no but we have some used binos we keep for testing and we will send you one of those. I bought these binos when they were first introduced so I had a low serial numbered pair. When I received the replacement pair I checked the serial number and it was an even earlier serial number. I thanked them for replacing my binos and sold the binos and all my vortex scopes and have not looked at anything they have released since. I also don't recommend any of their products to anybody either.
So before anybody decides to flame me, I ask to
PAY for an upgrade. Instead they decided that I should be happy with a used pair of their binos. I am glad that huntsonora recieved an upgrade that was big of Vortex.
