While hunting this past week in west Texas, my right twist-up eyepiece on my Conquest 8x42 HD's locked up and couldn't be freed. An aggravation, but the binos were still useable. I got home last night late and called Zeiss today.
I described the problem to the customer service lady on the phone. She took my name and adress, checked to confirm that she did have replacement parts in stock and then informed me that a new pair of eyecups (I will now have a spair in addition to replacing the faulty eyecup) were being sent out today - no charge.
I did register my binoculars when I puchased last year - she did not indicate if she was verifying that or not. She did not ask for purchase information, just my name and adress to mail replacement parts.
I'm pleased with their response! I will post again to confirm delivery of replacement parts when I receive them.
David
