My recent experience with Leica was indeed stellar customer service.
My new pup got my Leica CRF 1000r rangefinder when I left it on the coffee table overnight and chewed through the fhf gear cover and the eyepiece plastic on the rangefinder but not the glass. I had purchased them 4 years earlier from Cabelas and registered them as well. I sent a note with the damaged rangefinder explaining that the dog ate my rangefinder and was expecting a repair with a bill.
What I got was a brand new 1600r rangefinder in the mail with a no cost warranty coverage in less than 3 weeks. Easily the nicest surprise I have had this year. I thanked them via email and promised that I would share my experience.
