I have had good relations with the Crispi people. Recently my 6 year old Nevadas developed some cracking of the rubber rand. I figured it was prob typical wear. I called and asked and they didn't have an easy fix but offered me 50% off a new pair. I thought that was reasonable. I still haven't worn them as my old pair are still functional.

I also was pleased with their help when I was trying to decide which boots to buy way back when. Overall very satisfied.
Lee