I hope your customer service experience is better than the one I had a few years ago when I got a couple bags of 25-35 brass that split on the first firing, no matter the load. I was asked to send the fired and unfired cases in and that I'd be taken care of. After many months of being given the royal run-around, I finally gave up. They never made even one effort to contact me.
On the other hand, a recent batch of 30-30 brass I purchased was as good as anything I've seen from them in a long, long while.
