Have a Cooper that needed some attention, and Cooper did everything you'd expect:
1) Sent me a shipping label to send it on their dime.
2) Great communication - notified when it arrived, etc.
3) Above and beyond on repair. I thought the throat was set too short. They agreed - doing a full re-barrel without any cost to me.
Lotta feel-goods from the process, and makes me happy to have a Cooper rifle.
