It's a catch 22.

Either we answer the question in a way most people can understand, at which point the answer is so vague, generic, and meaningless as to sound patronizing and condescending; or we give a correct answer that is full and complete, that sounds condescending because people don't understand and stop listening halfway through.

Management is happy with the first. The trick to other people is to straight up tell them they really don't want to know the answer, just accept "because" and move on.