Yep. Eye piece still needs adjusting. The NXS line does not have a "quick adjust" diopter. It may take many turns to get the reticle clear ON the target. Make sure parallax is dialed out first ( if applicable), then adjust the eye piece.

My first NXS drove me nuts in the same way. Once someone helped me out, now the reticle looks like its painted on the target.

Hope this helps.