I won't be buying any more Keen products. I bought a pair of light hikers and set them back for a year. When I went to use them, one sole came loose from heel to toe almost immediately--as if it had never been glued. I contacted their customer service and was told that since I did not have the purchase receipt proving that I had bought them from an an authorized dealer within the past year, there was nothing they would do, other than recommend a glue they thought I might try. I glued up the shoe, and 120 miles into a 226 mile float trip down the Grand Canyon, it gave out again. Electrical tape allowed me to limp them out of there.
Seems like Keen would rather hide behind a policy than stand behind their product. I am sure there are people who have gotten lots of good service from their boots, but defects happen in any manufacturing process. The test of a company is how they respond to those clinkers.
