Let me add a bit of a small medium business perspective .. not sure what we classify as but we have 30 some employees. In our case, our return policy may be worse, I will have to check but I think we have 30 days. That being said, we try to be expeditious .. however that being said sometimes it gets more convoluted, maybe it requires some internal communication, or a documentation of why . I know sometimes with us , not specifically returns, but sometimes just in general things can get hung up in the process and internal communication. Also, I know all businesses are different, but we really try to over deliver and frankly set expectations low and then over deliver on them. However, everyone is different.
thanks for input
