I "heard" from some dealer friends that it was hard for therm to admit there was a problem with a customers gun and difficult to get it taken care of. I was there when the dealers said that but have no details so take it for what it's worth.
Sounds like a dealer and typical BS. I have used CS two times once to give them my address so I could get a T-shirt and the other to ask about specs on a rifle. I had zero issues .
