During college, my son worked as a waiter in a nice restaurant here. He was quite good at it, unfortunately TOO good. They had a policy that if a customer wasn't happy, their meal was free. Of course they knew who the chronic bitchers were and when one of them came in, they'd put their best people on them to make them happy. However, the bitchers were also the worst tippers, usually nothing at all. My son was one of the waiters who got the bitchers and he hated it. He did twice the work but didn't get the money. He finally told the boss that he wasn't going to do any more of them unless he got a bitcher bonus to replace the tip. The boss agreed.
