After that letter yesterday, I sent this response.

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Hi Christine. I appreciate that you emailed.

I am not angry with Winchester per se. I am disappointed that this is an ongoing problem that has been left unresolved. Let me be clear, it wasn't a single case, but rather, there were 17 defective cases of the first 50 taken from the bag. I sent two pictures. I could not forward all the pictures because of the limit what your company allows at the customer support page.

I am not a tool and die maker, but spoke to one about the problem. I showed him the cases. Without seeing the press and die, he could not say with absolute certainty that the punch was past due replacement. It could have been a fouling or misalignment problem. Regardless, he told me was that QC is automated and these cases should have been picked up before they reached the bag. Something went wrong.

I spoke with people at my club, and talked to acquaintances on the web. I wanted to know if any of them had experienced this problem with Winchester cases before. I got over 40 responses in two days. Taking into account that people on the Internet tend to exaggerate or misreport things, I followed up all the emails and was dismayed with the pictures I received.

I discovered this problem has been going on for at least three years that I can determine.

I think you understand that poor QC has already affected your business. I appreciate the follow up, but honestly, how do I politely say that you are shooting yourselves in the foot, and deserve it, due to inaction? The industry is fighting politicians and COVID. Things are difficult.

It's sad when the last case maker product on the shelves is Winchester. I am not saying this to insult, but I switched to Prvi Partizan, Starline and military surplus cases for much of my reloading. My competition loads have always been Lapua.

I suggest that if Winchester keeps walking this road, they'll end up in receivership like other US firearms/accessory companies.

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Safe Shooting!
Steve Redgwell
303british.com

Visit my bookstore at www.303british.com. Latest releases - 24Hr Campfryer & More Campfyrer Tales - outdoor fiction!
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I got an answer back this morning. I hope it is sincere and my observations and pictures make it to the QC manager. She could be paying my lip service, but I know that mine was not the first complaint about these cases. My voice, added to the choir may help. If it turns things around, then it is worth chasing. I have asked that she send me a follow up and the problem that the QC manager found.

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Hello Stephen

I really appreciate your concern and value it. I will make sure I escalate this to our Quality Control Manger and will work to get this resolved. If I can do anything else to help please let me know. If you would like a refund for the defective cases I will be glad to pick those up at no charge to you and give you a refund. Please let me know.

Thanks Christine




Safe Shooting!
Steve Redgwell
www.303british.com

Get your facts first, then you can distort them as you please. - Mark Twain
Member - Professional Outdoor Media Association of Canada
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