Alaska employs a lot of seasonal workers, some are college students from other countries. With Covid going on, a lot of those seasonal workers are not here. The other take away from the article is it's a bad idea to book through 3rd party sellers. I've had bad experiences with brokers like Expedia and Travelocity; and will no longer use them. They'll take your money but when there's an issue, good luck. My recommendation is to book directly through the hotel chain itself or the airline, that way you can hold them accountable and hopefully a better line of communication. And yes, there are a lot more folks sitting at home collecting free money, too.
