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"After careful consideration, we are closing some stores in locations that have experienced a high volume of challenging incidents that make it unsafe to continue to operate," a spokesperson told CNN .

Employees are "seeing firsthand the challenges facing our communities — personal safety, racism, lack of access to healthcare, a growing mental health crisis, rising drug use, and more," they wrote, adding that "with stores in thousands of communities across the country, we know these challenges can, at times, play out within our stores too."

Stroud and Nelson said they "read every incident report you file," adding, "it's a lot.".

"We need to reinvent Starbucks for the future," he wrote, noting that the company must "radically" improve employee experiences. He added that based on feedback from employees, the company will strive to create "safety, welcoming and kindness for our stores."
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