Pro tip for anyone tired of trying to converse with pakis and indians over an issue. I now hit the number given if you wish to speak with a spainish speaking representative. When the answer and ask you first question in spainish, apologize and tell them you must have hit the wrong button, but by chance can they help you.
They are all bilingual in english/spainish and speak very good english, in fact some are anglos working in Mexico City who transfered there for the job. Ive never been refused, and get my business done pronto.
