Had a minor issue with my 750 case feeder last month. Shell plate kept jumping off the roller pin drive motor. The feeder plate just wouldn’t sit down all the way. They hadn’t had an issue with that before - lucky me - so I shot a quick video and they promptly sent me out a replacement hub. Not familiar with the 550 but guessing they’ve had enough problems with this issue that this is the best path forward for them?
I try to have a conversation with someone when these things happen. It’s much faster than dozens of back and forth emails. Give them a call instead of playing tag and let us know how it goes.
