I've been talking with the Leica people (as they came back from vacation).The customer service rep referred me to a technician to answer a couple of questions I had. In the course of the conversation I mentioned spending a good bit of money to get back old binoculars made obsolete by the new models. He said he thought I would not be able to discern a difference for all the additional money I would have to spend. I don't know if that's true or not but he sounded sincere and he was being helpful with other matters.
Well, I've always thought it couldn't get much better than what I had. I mean, I've picked up a lot of stuff that others with newer high dollar optics have missed. Technique does count for something, of course.
Short version, they will knock off $100 and I reckon I'll proceed. I need to get the warranty straight first, but I can't leave my old pard behind.
As for customer service, I'd say they were polite and helpful...but pretty firm.
