How things have changed.
I, too, had the same experience with Leica recently. I needed lens covers and they sent them to me free of charge, quickly and painlessly. I had lost them and expected to pay. I didn't have to.
I also just got a repair done to my duovids in an excellent manner and I came away very impressed.
My first time out with my new swarovisions, I lost one of the new lens covers. I called and wrote about seeing what it would take to get a replacement. I can't remember how much they wanted- but I think it was in the neighborhood of $40 for a set. I passed. I was hoping that after dropping over $2k on a set of binos they'd send me another set, but I was wrong.
Kudos to Leica for stepping up their service and their image!
