I bought a pair of Merrell Moab shoes in February and after wearing them almost every day since, the sole came apart and pushed up through the bottom and it felt like I had a rock in my shoe. I was disgusted and although I didn't expect much I decided to call the company. I spoke to a very nice lady who told me to send them in and they would look at them. Two weeks go by and today a box comes UPS and I now have a brand new pair of shoes. And, since they were out of the model I had, they upgraded me to the Gore-Tex model at no charge. How refreshing to have a company with excellent customer service and willing to stand behind their product!!!
