I think I believe MacLorry's experience over yours.
Don't trust me. Do what I did. Call them and ask why the online process that's normally smooth is constantly crashing during the sale process. They'll tell you it's heavy volume. Then try getting an agent on the phone, or even getting one to call you back. Same deal. Unusually heavy sales volume is the reason
they'll tell you.
I am sure it is heavy volume due to sale. You said "The metals selling websites are all crashing and burning with the number of folks clamoring to
buy."
The markets today say there weren't enough buyers in case you missed it.
I still believe MacLorry over you. He is reasoned, intelligent, and has a clue.