I'll vouch for Doug's integrity and great customer service.
Ringworm, would you prefer to have your money back as a full refund? If so, just ask Doug for it. Neil gave you the most efficient solution to the problem. Vortex has now also offered to make good on the problem.
The only thing standing in the way of your satisfaction is making a decision about what exactly you want the two vendors to do for you. It is hard for them to have "good customer service" at this point if you won't give them some direction that they can take to make you happy.
