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Joined: Mar 2009
Posts: 7,177
Campfire Tracker
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OP
Campfire Tracker
Joined: Mar 2009
Posts: 7,177 |
So I contacted Remington a week ago and finally got an email on Monday. I responded with all the information they requested and didn't hear anything Monday or Tuesday so I called today and after two transfers and a long hold I was told to send it in and they'd look at it. I asked how long the repair might take and they said "6 weeks".
The guy told he he'd send the info to send it which I promptly received but there was no shipping label. In order to get Remington to fix a **cked up brand new rifle they want to to ship it on my dime. F em. I'll have it fixed myself If you would have asked for a return label, they would have given you one. I sent an email requesting one last week with no response
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Joined: Jul 2003
Posts: 5,749
Campfire Tracker
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Campfire Tracker
Joined: Jul 2003
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No emails...do it over the phone.
Remington sent me a brand new Sendero stock after describing a issue I had with mine. Once they found out the rifle was less than 2 years old, there was no more discussion. They sent the stock...and did not ask for the old one back.
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Joined: Mar 2009
Posts: 7,177
Campfire Tracker
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OP
Campfire Tracker
Joined: Mar 2009
Posts: 7,177 |
Just an update for those that are interested.
Sent it back to Remington a few weeks back. The complaint form clearly states that there is a cracked recoil lug in the notes but I guess they don't have a tab for "cracked recoil lug" on their repair menu so they put "broken bolt" as the complaint with "cracked recoil lug" in the notes directly below it.
Turn around time was great but when I opened the box I saw stunned to see that the technician stated that he "couldn't duplicate the customers concerns" and they sent the rifle back to me with the cracked recoil lug. What's amazing is that the crack is above the line of the stock. It's clearly cracked yet Remington's response was that it's a non issue.
I sent an email and will follow up with a phone call first thing tomorrow. I am beyond pissed
Last edited by huntsonora; 08/20/17.
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Joined: Oct 2009
Posts: 1,742
Campfire Regular
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That's more than disappointing. That's not even trying...
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Joined: Aug 2010
Posts: 821
Campfire Regular
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Campfire Regular
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Wow.. this really has me second guessing the 700 AWR I was planning to buy next month.
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Joined: Feb 2001
Posts: 50,628
Campfire Kahuna
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Campfire Kahuna
Joined: Feb 2001
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That's more than disappointing. That's not even trying... Had a Burris scope with the reticle off by 45 degrees... two returns and the reticle was still off by 45 degrees! Sent it back a third time and told them to stick it in a particular nether region... got a new scope...
Mark Begich, Joaquin Jackson, and Heller resistance... Three huge reasons to worry about the NRA.
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Joined: Feb 2001
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Campfire Kahuna
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Campfire Kahuna
Joined: Feb 2001
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Powdered metal recoil lug ? they do own a facility Bolts are not nearly fancy enough material-specification-wise to use sintered steel. WTF are you talking about, is powdered metal not used in the MIM process? Who is talking about a bolt? Should be obvious... a frigging bolt is not complicated enough to go to sintered steel, so a recoil lug being sintered steel is laughable.
Mark Begich, Joaquin Jackson, and Heller resistance... Three huge reasons to worry about the NRA.
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Joined: Dec 2002
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Campfire 'Bwana
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Campfire 'Bwana
Joined: Dec 2002
Posts: 32,152 |
You should post pictures of the broken recoil lug and the letter from Remington so that it can be forwarded all over the internet. Screw Remington.
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Joined: Jan 2010
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Campfire 'Bwana
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Campfire 'Bwana
Joined: Jan 2010
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If you put Taco Bell sauce in your ramen noodles it tastes just like poverty
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Joined: Jun 2002
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Campfire Outfitter
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Campfire Outfitter
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Just an update for those that are interested.
Sent it back to Remington a few weeks back. The complaint form clearly states that there is a cracked recoil lug in the notes but I guess they don't have a tab for "cracked recoil lug" on their repair menu so they put "broken bolt" as the complaint with "cracked recoil lug" in the notes directly below it.
Turn around time was great but when I opened the box I saw stunned to see that the technician stated that he "couldn't duplicate the customers concerns" and they sent the rifle back to me with the cracked recoil lug. What's amazing is that the crack is above the line of the stock. It's clearly cracked yet Remington's response was that it's a non issue.
I sent an email and will follow up with a phone call first thing tomorrow. I am beyond pissed WOW! What a bummer.
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Joined: Oct 2004
Posts: 26,517
Campfire Ranger
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Campfire Ranger
Joined: Oct 2004
Posts: 26,517 |
Just an update for those that are interested.
Sent it back to Remington a few weeks back. The complaint form clearly states that there is a cracked recoil lug in the notes but I guess they don't have a tab for "cracked recoil lug" on their repair menu so they put "broken bolt" as the complaint with "cracked recoil lug" in the notes directly below it.
Turn around time was great but when I opened the box I saw stunned to see that the technician stated that he "couldn't duplicate the customers concerns" and they sent the rifle back to me with the cracked recoil lug. What's amazing is that the crack is above the line of the stock. It's clearly cracked yet Remington's response was that it's a non issue.
I sent an email and will follow up with a phone call first thing tomorrow. I am beyond pissed That would have me fuming.
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Joined: Mar 2009
Posts: 7,177
Campfire Tracker
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OP
Campfire Tracker
Joined: Mar 2009
Posts: 7,177 |
Yessir, I'm fuming. It even says "ensured function and safety. Gallery tested" in the notes.
Another thing that I'm pissed about is that I sent it in the original box per their request and I always tape my receipt to the inside of the box lid. They shipped it back to me without the receipt and not in the original box. It's a generic little box with a sleeve around it for shipping purposes so I now have no original box and no proof of purchase
I look forward to talking with the folks at Remington today....
Last edited by huntsonora; 08/21/17.
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Joined: Nov 2006
Posts: 24,424
Campfire Ranger
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Campfire Ranger
Joined: Nov 2006
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Man, that really sucks.
We see a lot of Remington lug and barrel issues. Cracked lugs is not uncommon and lugs off by several degrees is becoming rather normal. The barrel centerline off by several degrees or just plain bent is more common than not also.
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Joined: Jan 2008
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Campfire Regular
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Campfire Regular
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Fill out the complaint form in braille. It is obvious that Remington's staff use white canes to get to work in the morning.
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Joined: Sep 2004
Posts: 29,383
Campfire Ranger
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Campfire Ranger
Joined: Sep 2004
Posts: 29,383 |
I guess standard procedure for a new remington these days is Bush firing pin hole Tig Weld Bolt Handle remove barrel, clean up action face and then install a new aftermarket lug Install new Trigger and magazine follower DId I miss anything ?  I just bought a new 700 CDL 30-06 that after rebate will have cost me 460 dollars. I have changed the follower and will call it good, hopefully the lug doesn't crack or bolt handle fall off.
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Joined: Dec 2009
Posts: 4,588
Campfire Tracker
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Campfire Tracker
Joined: Dec 2009
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Wow.. this really has me second guessing the 700 AWR I was planning to buy next month. Will be going over my 700 AWR with a fine tooth comb later today. Picked up from ffl last monday and put it in the safe, .
Never take life to seriously, after all ,no one gets out of it alive.
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Joined: Mar 2009
Posts: 7,177
Campfire Tracker
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OP
Campfire Tracker
Joined: Mar 2009
Posts: 7,177 |
Just hung up with Remington. The person I talked to was cool and admitted he'd be pissed too and is going to his bosses to see what they can get done. I knows I'm not thrilled with Remington and he had me send pics to his email address. He opened the email and said "God almighty that's obvious" so at least he admitted they screwed up. Waiting on a call back now and will update this thread when I get more Information. I asked him to overnight a new rifle to my FFL and I'll send this one back.
He asked if I had the original receipt and I said "I used to, it was taped to the inside of the lid of the original box I sent y'all as requested and y'all didn't send me the box or the receipt back".
We'll see what happens.
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Joined: Dec 2009
Posts: 4,588
Campfire Tracker
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Campfire Tracker
Joined: Dec 2009
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Sure am hoping they do the right thing, good luck.
Never take life to seriously, after all ,no one gets out of it alive.
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Joined: Sep 2010
Posts: 19,179
Campfire Ranger
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Campfire Ranger
Joined: Sep 2010
Posts: 19,179 |
Drum. I HAVE BEEN a Remington user & believer since the 1970s. I've read many of the woes of some R owner/users BUT...
YOUR experiences 'here' with 'this' rifle have made MORE impact on me than ALL others combined. The Rem rifles I have now, have NOT given me one problem. I will keep and continue to use them BUT....unless things change for the 'better' I have serious doubts about ever buying another NEW Rem product.
I certainly hope that Rem does RIGHT by you and gets their act together SOON.
I will be following your 'progress' (?) on this project.
GOOD LUCK
Jerry
jwall- *** 3100 guy***
A Flat Trajectory is Never a Handicap
Speed is Trajectory's Friend !!
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Joined: Jul 2007
Posts: 24,638
Campfire Ranger
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Campfire Ranger
Joined: Jul 2007
Posts: 24,638 |
Drumm, Sorry to hear about this. Sounds like you talked to the right person and hopefully it'll get resolved. Someone is in for an @sschewin' at Remington. 
![[Linked Image from i.imgur.com]](https://i.imgur.com/X0n16mr.png) WWP53D
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