Home Forums Hunting & Shooting Hunting Optics Leica C.S. suck's

All of the top shelf Alpha glass is quality. I just think when someone is putting out over $1500 for it- CS should at least be a part of the equation in making that decision.

Great quality glass does not help if you do not have it for 4-5 months while in for the repair.

I just had reason to call Leica this morning. They answered the phone, that is a plus in my book, and are sending out what I requested. I offered to pay for the part but they said they would send it out for free.

I have other Leica products and have never had a bad CS issue.

What to do?

Doug just posted some nice deals on Leica demos. I'm not sure what to think about CS or their 10 year warranty.

I was about to pull the trigger on a conquest.

Conquests do rock...

There's smoking deals on Swaro scopes out there right now. There's your CS.

Who has the deals going?

I'm interested.

Leica's warranty on their demo products is pathetic.

Although I don't believe in the vast majority of cases, one would be left SOL by Leica in the event service is needed, they definitely have a ways to go to match Swaro's exemplary CS. Then again, the same can be said for most optics companies.

I have 6 Leica optics and have never needed service on any of them, so I have no experience with their CS. It would seem logical that repairs would take much longer for discontinued items like the Televid 77, though. It isn't practical to keep all parts in stock indefinitely for discontinued items.

All I needed to hear.

Conquest or VX3 are in the hunt. I may consider selling my NightForce and fund the Diavaria or Swaro.

I have 2 conquests and they're great. I hear the VX3 is optically on par with the conquest but I haven't looked through a VX3. Mule Deer here has tested most of them and he says they're about the same optically (Conqest and VX3). I'm lusting after the Schmidt & Bender Summit (1" tube) myself.

I bought a pair of Geovids used off Craigslist last year. They worked fine under 200 yards or so, which is as far as you could get when I checked them out. On my way home I stopped and was trying them out but they wouldn't get past 600 yards and 600 was hard to get a read. I contacted them and told them my situation. Guy said to send them on in. They told me it'd take a month. Two weeks later a brand new pair showed up. No complaints here.

Your luck with Leica CS is a lot better than mine or that of a couple of other guys on here. Just sayin'.

Never said otherwise.

So how can a companies CS be this much of 180 degrees?? When you read through these posts, it seems as if there is no rime or reason as to who gets the luck of the draw in the service department. Baffling ?? It seems like the folks at Leica would be aware of the rep they have and try and remedy it.

Leica changed their policy in 2008, so that could explain a lot of it.

Even Kahles repaired some binocs inside of 90 days, no charge, and replaced the camo coating. The importer for Kahles changed, they haven't even imported new binocs to the US for a couple years.

Why a guy would pay for premium glass with schitty service escapes me...

I remind myself why every time I dig out my 10x42 Geovids that Leica sent as a replacement for a beat to hell pair that I paid $650.00 for.

The green hue of the geovids sucks a commensurate amount to the warranty...

Kahles was second tier, cost less new than your used "beat to hell" greenovids, and ten years later had better warranty service, post import.

Just sayin... Other than the LRFs, which are disposable, Leica sucks a choad.

Yep, Leica customer services sucks, Kahles are almighty, and $650.00 NIB Geovids are the one that sucks choads..

That's because when Kahles was still offering binocs, their importer and repair facility was Swarovski in Cranston, RI.

Now that Gamo USA is importing and providing CS for Kahles, all repairs have to go back to Austria.

And came back within 90 days...