Teslong borescope customer service - 02/16/21
I really don't know where to put this post so I' thought I'd put it here.
I took my Teslong borescope out the other day to check the bore of that new 760 Carbine I picked up and was JB borepasting to bring it down to bare steel in prep for Dyna Bore Coat and noticed these 2 big black marks(circles) on my computer screen. It appears the mirror coating lifted on the mirror in 2 spots.
It worked but was annoying. Anyways I found their website on the internet, called and explained. The Customer Service Rep simply replied no problem, give me your name and address and I'll send you 2 new mirrors out this afternoon, the bore scope now comes with a 2 pack of mirrors he said.
3 business days and the package was in my mailbox, from across the country, California. Additionally, he gave me a 3rd mirror that has a slightly different angle, maybe 35 degrees instead of 45.
Excellent customer service from the phone call to the package at my mailbox. I try to let people know when a company gives good customer service most people I know only tend to complain when it's bad and say nothing when it's good.
I took my Teslong borescope out the other day to check the bore of that new 760 Carbine I picked up and was JB borepasting to bring it down to bare steel in prep for Dyna Bore Coat and noticed these 2 big black marks(circles) on my computer screen. It appears the mirror coating lifted on the mirror in 2 spots.
It worked but was annoying. Anyways I found their website on the internet, called and explained. The Customer Service Rep simply replied no problem, give me your name and address and I'll send you 2 new mirrors out this afternoon, the bore scope now comes with a 2 pack of mirrors he said.
3 business days and the package was in my mailbox, from across the country, California. Additionally, he gave me a 3rd mirror that has a slightly different angle, maybe 35 degrees instead of 45.
Excellent customer service from the phone call to the package at my mailbox. I try to let people know when a company gives good customer service most people I know only tend to complain when it's bad and say nothing when it's good.