I just had an issue with my Cricket phone. They advertise a full 4LTE coverage all over MO, for example, but when I was in that area last week, I had NO coverage whatsoever, and no service of any kind.
I had specifically asked them, when I bought that service, if I had coverage there, and they assured me I DID have service. I checked online, and their coverage map included the area I'd asked about.
Complaints to the company (an AT&T affiliate) have done nothing whatsoever to assuage my anger.
I won't be with them much longer, price be damned, I NEED to have good service up there, and I had nothing at all.