It is not tough sh*t, the point is Remington has slipped in quality... A new gun should not have difficult extracting factory ammo.. The guys I saw were shooting Wal Mart specials as was I..
The had to jerk the slide to extract the shell, every so often, they had a rod to knock the stuck shell out.. You should not have to do this with a new gun.. I have had dozens of new and used shotguns.. Nothing like this happened with any of them.. I think his only chance is to get Remington to do something..
