guy57,
The readers here know I had trouble with the first three Swarovski z5's. I also had trouble with the first two Bushnell 6500's. The z5's I returned or sold.
The first 6500 was a little blurry above 25X. I sent it in for customer service. In two weeks it was back and really great from about 8X up. I returned it for a full refund; even including the insurance because it was on the orginal reciept.
That is good customer service. How many scope companies offer a full refund for the first year for any reason?
The third 6500 was the beautiful example I now have.